SMPL Events FAQ

 

What capabilities does the Client Portal have?
Is SMPL Events responsive?
Is SMPL Events GDPR compliant?
How does the Adobe Sign (formerly known as EchoSign) integration work?
How can I process client payments using the SMPL Events System?
What advantages do you offer over other email marketing programs, such as Constant Contact and MailChimp?
Are there user or record limits?
What about emails? Is there a limit to how many emails I can send per month?
My website is hosted elsewhere. How do I get form submissions to go into SMPL?
Does the SMPL system come with pre-loaded templates?
Can you design or write email templates for me?
What do you offer for social media integration?
Do you offer free trials?
Do you charge for support?
What is your cancellation policy?
I'm ready to get a SMPL Events System. Where do I sign up?
I know a few people who'd love this system. Do you have a referral program?

 

 

What capabilities does the Client Portal have?
The Client Portal is a secure area where your clients log in, view and update their personal information, and view their event(s) information. Depending on your desired configuration, the event info can be read-only or editable up until a specified number of days before the event. You also have the ability to push personalized files from the CRM into the Client Portal -- contracts or additional information forms, for instance -- that your clients can download from within the portal.

 

Is SMPL Events responsive?
Yes, both the System and Client Portal run seamlessly on all your devices -- phone, tablet, laptop, Mac or PC. We are continuously updating our tools/interfaces in order to support the latest devices and screen resolutions.

 

Is SMPL Events GDPR compliant?
While it is ultimately up to you to adhere to the GDPR for your clients, our tools aim to make compliance simple and straightforward. For instance, with the click of a button you can delete all of a record's personal information. If you have specific questions related to the GDPR, please contact us.

 

How does the Adobe Sign integration work?
First, you'll need to have an Adobe Sign/EchoSign account, which you'll then connect to the SMPL System. We'll walk you through the process of connecting and sending your first contract for e-signature. If you don't have an Adobe Sign account, you can sign up for a free trial here. Our Adobe Sign CRM integration page outlines the features and workflow in SMPL.

 

How can I process client payments using the SMPL Events System?
In order to process payments through the system, you must first have an Authorize.net account. We can assist you in setting up the account and getting it connected to your system. Once the connection is set up, you'll then be able to process credit card payments from your clients' records in the system. NOTE: we currently do not support credit card entry/processing from within the Client Portal, although this feature is being planned for a future release.

 

What advantages do you offer over other email marketing programs, such as Constant Contact and MailChimp?
We'll admit it -- bulk email programs offer pretty much the same e-marketing features as SMPL, such as open/click/bounce tracking, scheduled deployments and email templates. However, when you use these services, your emails usually must wade though a pool of IP addresses shared by every other customer. Some programs offer domain authentication as a means to improve deliverability, but you need to be a tech genius in order to set it up properly. Due to these obstacles, your email deliverability is often average AT BEST.

At SMPL, we don't like to settle for "average" -- and neither should you. If you choose us as your CRM/E-Marketing vendor, you'll have a dedicated subaccount with our ESP, SendGrid, and together we'll work on various methods to improve your email deliverability.

 

Are there user or record limits?
No. Because each SMPL client has their own database, you can have unlimited users and records in your system.

 

What about emails? Is there a limit to how many emails I can send per month?
We do not impose hard limits on monthly email sending. However, if you consistently send at a high volume (which we define as more than 2,000 emails per month), then we offer two choices: 1) connect your own SendGrid account to the system (see price plans here) or 2) we can set up a Dedicated IP for your email domain ($20 per month).

 

My website is hosted elsewhere. How do I get form submissions to go into SMPL?
You have two choices: you can either use our Form Manager to build basic responsive forms, or have your webmaster construct the forms on your website which will then save leads to your SMPL System using our API. In the first case, you will need to place an iFrame on your website that hosts the form. No matter which option you choose, we will help you every step of the way and ensure every new lead goes to the right place in your SMPL System.

 

Does the SMPL system come with pre-loaded templates?
Yes. New systems come with a basic email template and contract template. When you send us your logo, we'll insert it into your starter templates as part of the system installation process.

 

Can you design or write email templates for me?
Yes, we can. For email design/writing services we charge an hourly rate. Contact us to learn more.

 

What do you offer for social media integration?
Currently we support connections to Facebook, Twitter and Instagram. You connect your accounts to the system and have a dashboard where each account is linked and your most recent post is displayed. From the dashboard, you can create a post (Facebook and Twitter only) and set up alerts to remind you when you are due to make your next post.

UPDATE 9/4/19: New social media tools are in development utilizing the Buffer API. Please visit our social media tools page for more information.

 

Your social media integration sounds rather basic/limited. Why is that?
Unfortunately, social media platforms have come under fire lately for security and privacy violations. For this reason, they've been clamping down on their third-party access APIs -- reducing or completely removing features and convoluting the application approval process. Despite these roadblocks to delivering more social media capabilities to the SMPL System, we are attuned to the latest updates and certainly welcome suggestions by our clients (as well as you, our prospective clients!) on ways to improve our tools.

 

Do you offer free trials?
We at SMPL certainly understand the desire to try before you buy. Thus, we offer several different ways to dip your feet into the SMPL waters. For those who prefer an interactive experience, we offer one-on-one demos. Rest assured, you will be talking directly with one of the masterminds behind the system -- and not a fast-talking, pressuring sales rep. For a demo, all you need is your phone and an internet-connected computer to download and run Join.Me, the online meeting software. Fill out this form to schedule a demo.

We also do Facebook Live demos several times a year; follow our Facebook page for updates on when the next demo will be scheduled.

Prefer to watch a few short videos first? Then head on over to our Vimeo page to see many of our system features in action.

 

But wait - why don't you offer a free trial in the traditional sense?
While many CRM systems offer free trials -- and some even provide basic or limited services for free -- the SMPL System does not operate this way. We are dedicated to providing our clients the very best quality both in our products and customer service. From the moment you sign on with us, we work hard and fast to get your system up and running and get your existing data where it needs to be. We're not happy until you're happy.

Other CRM systems have the means to give away free systems for any of these reasons, which all go against the SMPL philosophy: 1) They run on a single database which is shared with every other customer. Single-database storage can place limitations on your data fields and put your information at greater risk to get co-mingled or hacked; 2) They offer a limited amount of storage or services for free, and are betting that sooner or later you'll exceed these limits and have to upgrade or purchase add-ons; 3) They give you a free system and then leave you to your own devices. You must enter all your data by yourself, either manually or using a cumbersome import tool. Should you need assistance, it may end up costing you. Which leads us to the next question...

 

Do you charge for support?
No, we do not charge per-hour or per-inquiry fees to support our customers. Support is included in the monthly price you pay for the SMPL System. If you have any questions about using the system, or run into any technical issues, we're just an email or phone call away.

 

What is your cancellation policy?
With SMPL, you're not locked into a term contract. You can cancel your service at anytime by sending us an email. We do require 30 days' notice of cancellation. This way, we have ample time to export your data and help you along with your transition. Once the 30 days are up, your system will be shut off at the end of the current billing period. There is no fee to cancel following this standard procedure.

 

I'm ready to get a SMPL Events System. Where do I sign up?
To get started with SMPL Events, fill out the signup form at the link below -- and welcome aboard! We look forward to working with you.
SMPL Events Purchase Page

 

Do you have a referral program?
Yes, we do! We gladly welcome referrals to any of our SMPL System configurationsLeConnex System for Matchmakers, and Website Hosting & Design services for small businesses.
Click here for more information and to submit a referral.